Pull each side of the connector apart without twisting. Locate the Rad UI Display connector ("C" in the illustration above) that goes to the Rad UI Remote by tracing the cable that goes between those two components.In this step, you will check the Rad UI connectors.
RAD POWER ZIP
Use flat-side cutters to snip zip ties as needed to create enough slack to unplug the connectors.Ĭlick on each heading below and follow the instructions to check each connector. Unplug one connector at a time, inspect the inside, reconnect it, and turn on the bike to see if the error is resolved. Turn off the bike, remove the battery, and press and hold the power button to discharge remaining power. Start by preparing your bike for maintenance. Jumper cable connectors (if applicable).There are a few main connectors that can cause the bike to not turn on if they are loose, misaligned, or damaged. Jumper cable connected to the accessory portīelow: Wiring harness with a jumper cable Jumper cable connected to the wiring harness Rad UI Display connector to the Rad UI RemoteĪccessory port with connector cover on its end On bikes with a jumper cable, this connector connects to the jumper cable. Rad UI Display connector to the wiring harness (on bikes without a jumper cable). Legend (for wiring harness illustrations above and below) A If the accessory cable loops back up toward your wiring harness and connects to another cable, you do have a jumper cable.Ībove: Wiring harness without a jumper cable.If your accessory cable doesn't connect with anything (it has a connector cover on its end), you do not have a jumper cable.Whether or not you have a jumper cable will affect which connector check steps apply to you. The jumper cable is an extra piece of cable that some bikes have incorporated into the wiring harness as shown in the second illustration below. If the battery is charged, continue with the troubleshooting.If it is not charging, record a video showing the charging process, including the lights on the charger and battery, and contact Product Support.
RAD POWER HOW TO
Follow the instructions in the Owner’s Manual on how to charge the battery. If the battery gauge is showing no or low charge, charge the battery and try turning the bike on after it has been charged.If your battery was in ship mode and now isn't, it should now display one or more of its charge level indicator lights if you press and release the battery button again. (Ship mode is an "off" state for the battery that prevents it from supplying any power to the bike it is used to keep bikes from turning on during shipping.) If you have a battery with the ship mode feature, press and hold the battery button for at least three seconds.
If you have a battery with this feature, the battery should have come with a bright orange sticker that explains how to take it into or out of ship mode. Note: Not all semi-integrated batteries have a ship mode feature. Your battery may need charging (see the next bullet point) or your battery may need to be taken out of ship mode.
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